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Privacy Policy & Terms Of Use

The website of Hyderabad Duty Free (a division of GMR Hospitality & Retail Ltd.) processes and publishes lots of user-provided content, and this document includes detailed provisions relating to: (i) the licensing of user content to the website operator; (ii) prohibitions on illegal and undesirable user content; and (iii) the reporting of abuse in relation to user content.

This website may include links to external websites. When the user follows such links the external website may appear as a full screen (in which case you will need to use the back button on your browser to return to this website) or in some cases it may appear within the frame of this website (in which case you will be able to return to this website by using the navigation buttons within the frame). Where an external website appears within the frame of this website, this is purely for ease of navigation back to this website and does not indicate any responsibility on our part for the concerned external website.

These external links are provided only to help the user find relevant websites, services and/or products which may be of interest to the user to quickly and easily access the other website. It is the responsibility of the user to decide whether any services and/or products available through any of these websites are suitable for his/her purposes. We shall not be responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party).

All information or advice provided as part of this website is intended to be general in nature and not an advertisement and the user should not rely on while making decision in this regard. Though we tried to ensure that all information provided as part of this website is correct at the time of inclusion on the website but it does not guarantee the accuracy of such information.

Terms and Conditions for using the application/website

The website does not include any provisions relating to the payment of subscription fees or other charges. If the website in question is not free to use, the user should use the same on the payment of the prescribed fees.

The website includes special provisions covering profiles and profile publication, private messaging and user groups. Further, it contains material including text, photographs, other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this regard are either owned by us or have been licensed by the owner(s) of those rights so that the same can be used as part of this website. However, the content which has been posted by the users on the website through their respective accounts shall ensure they shall not violate any of the Applicable Laws of the respective country including but not limited to copyright, patent, trademark violation. The owner of this website shall not be liable in whatsoever manner for any such violation.

By entering into the promotions/offers (unless otherwise advised by the customer), each customer consents to the information submitted being entered into a database and to be used by the company and to notify the entrant of upcoming events, new product information, promotional offers and to conduct market research.

The prices displayed are indicative only. The customer has to check the exact conversion price at the in the store at the time payment and collection

By usage of this application/website, user confirms that he/she is of legal age to browse/see/order/buy products listed including Liquor & Tobacco products and various offers made available at the stores.

By usage of this application/website, user confirms that it is his/her to be aware of, and fully comply with, all Customs and Security regulations including hand-baggage allowances and permissible limits of Liquids, Aerosols and Gels.

The pictures of the products/offers/gifts with purchase shown in the application/website are only for representative purpose and the actual products or offers or gifts may vary/change.

You should not use this application/website if you do not agree to any of the Privacy and Terms & Conditions mentioned here.

The duty free stores shall not be liable for any loss whatsoever that may have suffered by the user during the usage of the application/website.

Privacy Policy

This website’s online store's e-tail environment is guarded by the reasonable standards of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple and secure. On a best effort basis, we will ensure that when you communicate with us, your personal information, including your name, e-mail address, Flight details, payment records, passport details, flight details, banking/credit accounts etc. will be kept private and secure.

Personal Information

We are dedicated to protecting the privacy and confidentiality of your personal information. Your data is stored securely on our database and will only be disclosed on need base if required.

The User or the account holder shall not:

  1. submit, upload or transmit any material that is defamatory, abusive, threatening, obscene, indecent, infringing or unlawful in any jurisdiction;
  2. transmit or upload any material that contains viruses or any other harmful, disruptive or deleterious programs;
  3. transmit or upload any material protected by intellectual property rights or any other applicable law unless the user has the requisite licenses or approval of the owner;
  4. interfere or disrupt networks connected with the website; and
  5. attempt to seek un-authorised and/or illegal access to any database on the website.

Changes to Terms and Conditions

We may change the terms and conditions and disclaimer set out herein from time to time at our sole discretion without any intimation/notice. By browsing/using this application/website the user consents to and is accepting that the user is bound by the terms and conditions and disclaimer.

Complaints Procedure

If the users have any question or complaint about this application/website, he/she may contact hdf.customercare@gmrgroup.in


These terms and conditions are governed by and to be interpreted in accordance with the Indian Law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the application/website whether in contract or tort or otherwise the Courts at Hyderabad shall alone have the exclusive jurisdiction over such dispute.