Accrued Points can be redeemed next purchase onwards on Arrival/Departure store.

Accrued points can be redeemed only against purchases made at Hyderabad Duty Free.

Cash refund will not be given against point redemption under any circumstances.

Accrued points shall be valid for a period of 18 months from the date of accrual & shall automatically lapse thereafter.

Points can only be redeemed by the member on producing their registered passports in original.

In case of renewed passport, old passport number should match with Hyderabad Duty Free CLUB HDF Loyalty database records.

For any redemption the minimum purchase value is ₹1000.

Redemptions can be done for 100 points = ₹65. This is subject to change from time to time. Please check with cashier for the same at the time of billing.

Tier review/upgrades will be done on 1st Jan every year considering the qualifying criteria over the preceding 12 months. The tier upgrade bonus points will accordingly accrue on 1^st Jan of every year.

For tier upgrade and accrual of associated bonus points, only purchase transactions made by registered members would be considered (i.e. transaction made by the family and friends will not be considered).

The mobile number prefixed with the country code is the unique membership number

By signing the enrolment form/invoice copy, members would provide consent to have read & accepted the terms and Conditions that govern the loyalty program.

Hyderabad Duty Free’s decision is final on all disputes related to the terms & conditions and offers.

All disputes are subject to jurisdiction in Hyderabad courts only.

Hyderabad Duty Free may suspend or terminate the loyalty program at any time without prior notice whatsoever.

Hyderabad Duty Free reserves the right to add, alter, amend and revise terms and conditions including redemption value as well as rules & regulations governing the Club HDF membership without prior notice.

Benefits and offers available through the Program partners may change or can be withdrawn without prior intimation. Hyderabad Duty Free shall not be responsible for any liability arising out of such situations. Hyderabad Duty Free will also not be held responsible for any liability arising from use of such situations.

The membership can be revoked or refused if a member is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.

Once reward points are redeemed or lapsed they cannot be reinstated under any circumstances.

The points cannot be exchanged for cash in part or full under any circumstances

By becoming a loyalty member, the customer authorises us to communicate, from time to time via SMS, Email, Telephone, etc. on contact details provided by the member.

The points awarded on the loyalty program may vary and may exclude certain range/brand of products or certain period of time.

The loyalty program is for individual international passengers only. It is not a corporate/ group membership program.

In case of change of mobile/ passport number, the member has to intimate Hyderabad Duty Free by sending an email to our customer service or email us at (clubhdf.loyalty@gmrgroup.in) at least 10 days prior to the travel date along with required supporting documents for updation of member’s records.

Employees of Hyderabad Duty Free and their immediate family member (spouse & children) are not eligible for this program.