About Club HDF

CLUB HDF is a unique, multi-tiered Loyalty program by Hyderabad Duty Free. One can enroll for the program while shopping at Hyderabad Duty Free outlets at Hyderabad International Airport or even at our website through the form given below. CLUB HDF offers exclusive benefits and privileges for our loyal customers. As a member, each purchase automatically lets members earn points which can be redeemed for any future purchases.

CLUB HDF Loyalty program comes with a host of Benefits like:

Base points on every purchase

Privilege points on purchases over $100

Bonus points on Tier upgrade

Family & Friends earn points for members

Airport Lounge Access for International and Premium Plaza

Exclusive offers communications

Priority communication of store offers and promotions

Priority Billing at Hyderabad Duty Free outlets


Membership Benefits Silver Member Gold Member Platinum Member
Base points earn with every $1 purchase by Member 0.50 Points 1 Point 2 Points
Additional privilege points on high value purchases by Member
Base points on purchase made by family and friends
Tier upgrade bonus points - 500 Bonus Points 1000 Bonus Points
Airport lounge access Lounge access: 3 times/ year Lounge access: 6 times/ year
Bill Value per Transaction Privilege points earned per Transaction
$101-$199 100
$200-$299 200
$300-$399 300
$400-$499 400
>$500 500

Criteria to Become a Gold Member: Purchase of over $1000 in a calendar Year (Jan-Dec) by a Silver Member

Criteria to Become a Platinum Member: Purchase of over $2000 in a Calendar Year (Jan-Dec) by a Gold Member

Points Accrual

  • Points accrual from first purchase onwards

  • No minimum purchase value for point’s accrual.

  • Accrued points are non-transferable and can be redeemed only against purchases at Hyderabad Duty Free outlets at Hyderabad International Airport.

  • Purchases made by Loyalty card holders’ family members & friends can also be accrued as points by mentioning the mobile number and confirming the member name by the purchaser

  • Purchases made by family and friends eligible for accruing base points only and not privilege points

  • Reward points will be calculated on the net purchase value

Points Redemption

  • Accrued Points can be redeemed next purchase onwards on Arrival/Departure store

  • Accrued points can be redeemed only against purchases made at Hyderabad Duty Free

  • Cash refund will not be given against point redemption under any circumstances

  • Accrued points shall be valid for a period of 18 months from the date of accrual & shall automatically lapse thereafter

  • Points can only be redeemed by the member on producing their registered passports in original

  • In case of renewed passport, old passport number should match with Hyderabad Duty Free CLUB HDF Loyalty database records

  • For any redemption the minimum purchase value is $15

  • Redemptions can be done for 100 points =$1. This is subject to change from time to time. Please check with cashier for the same at the time of billing.

Tier Upgrade

  • Tier review/upgrades will be done on 1st Jan every year considering the qualifying criteria over the preceding 12 months. The tier upgrade bonus points will accordingly accrue on 1st Jan of every year

  • For tier upgrade and accrual of associated bonus points, only purchase transactions made by registered members would be considered (i.e. transaction made by the family and friends will not be considered)

Other Terms & Conditions

  • The mobile number prefixed with the country code is the unique membership number

  • Email-id is mandatory to activate the membership while enrolling in the Loyalty program at the time of 1st purchase

  • By signing the enrolment form/invoice copy, members would provide consent to have read & accepted the terms and Conditions that govern the loyalty program.

  • Hyderabad Duty Free’s decision is final on all disputes related to the terms & conditions and offers

  • All disputes are subject to jurisdiction in Hyderabad courts only

  • Hyderabad Duty Free may suspend or terminate the loyalty program at any time without prior notice whatsoever.

  • Hyderabad Duty Free reserves the right to add, alter, amend and revise terms and conditions including redemption value as well as rules & regulations governing the Club HDF membership without prior notice

  • Benefits and offers available through the Program partners may change or can be withdrawn without prior intimation. Hyderabad Duty Free shall not be responsible for any liability arising out of such situations. Hyderabad Duty Free will also not be held responsible for any liability arising from use of such situations.

  • The membership can be revoked or refused if a member is involved in any act of fraud, shoplifting, cheating with or without cause and without notice

  • Once reward points are redeemed or lapsed they cannot be reinstated under any circumstances

  • The points cannot be exchanged for cash in part or full under any circumstances

  • By becoming a loyalty member, the customer authorises us to communicate, from time to time via SMS, Email, Telephone, etc. on contact details provided by the member

  • The points awarded on the loyalty program may vary and may exclude certain range of products or certain period of time

  • The loyalty program is for individual international passengers only. It is not a corporate/ group membership program

  • In case of change of mobile/ passport number, the member has to intimate Hyderabad Duty Free by sending an email to our customer service (clubhdf.loyalty@gmrgroup.in) at least 10 days prior to the travel date along with required supporting documents for updation of members records

  • Employees of Hyderabad Duty Free and their immediate family member (spouse & children) are not eligible for this program

CONTACT US:

Email IDclubhdf.loyalty@gmrgroup.in

Phone No: 040 66601111

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